When purchasing appliances on AppliancesOnline, customers may find that a "3 Year Care Plan For Home" has been added to their cart without their knowledge or consent. This is an example of the "Sneak into Basket" dark pattern, where an additional product or service is added to a customer's order without their awareness. This manipulative practice aims to increase sales and revenue for the company.
The appropriate way to handle this situation will be to ask customers if they are interested in purchasing additional insurance, similar to how it is done in traditional stores.
This approach is more transparent and respectful to the customer, allowing them to make an informed decision.
Source: @ErinLTurner
